Yes, Frasers Hospitality offers a best rate guarantee when you book directly on their website. If you find a lower rate for an identical room type elsewhere, they will match it and give you 50% off your first night. This guide covers the claim process, matching policy, and discount details.
Claim Submission Process
To claim the guarantee, you must first book directly through the official website. After your booking confirmation, you have a 24-hour window to submit your claim. You need to provide the competing rate details, including the website name and the specific room type. The team will verify that the rates are for identical room types and dates. If the claim is valid, the adjustment is applied to your reservation.
Required Documentation
You should keep a screenshot of the lower rate you found. Ensure the screenshot shows the room type, dates, and total price clearly. This helps the verification team process your request quickly. Do not book the competing rate before submitting your claim to Frasers Hospitality.
Rate Matching Policy
The rate matching policy applies to identical room types only. If you find a lower price for a different room category, the guarantee does not apply. The policy is designed to ensure you get the best deal when booking direct. It covers all properties in the Frasers Hospitality portfolio. This includes brands like Fraser Suites, Capri by Fraser, and Modena by Fraser.
Eligible Bookings
Only bookings made directly on the official website are eligible. Reservations made through third-party platforms or travel agents do not qualify for the guarantee. This policy encourages direct bookings by offering better value and flexibility. It also ensures you receive all direct booking benefits, such as loyalty points.
Best Rate Guarantee
The best rate guarantee is a core promise of Frasers Hospitality. It ensures that you will not find a lower rate on other websites for the same room. If you do, they match the rate and add a bonus. This policy reflects their commitment to providing the best value for guests. It is a key differentiator for direct bookings.
How It Works
Book your stay on the official site. Search for the same room and dates on other platforms. If you find a lower rate, submit the claim within 24 hours. The team will review your claim and apply the match. You will receive a confirmation once the adjustment is made.
Price Matching
Price matching is the mechanism behind the best rate guarantee. It involves comparing your direct booking rate with a competing online rate. The match is applied to the total room rate. This ensures you pay the lowest available price for your stay. The process is straightforward and designed to be hassle-free for guests.
Comparison Table
| Feature | Direct Booking | Third-Party Booking |
|---|---|---|
| Best Rate Guarantee | Yes | No |
| First Night Discount | 50% off if rate matched | No |
| Loyalty Points | Yes | Varies |
| Flexible Cancellation | Often better | Varies |
First Night Discount
As an extra goodwill gesture, Frasers Hospitality offers 50% off the room rate for your first night if a rate match is applied. This discount is added on top of the matched rate. It is a significant saving for your stay. The discount is applied automatically once the claim is approved. It is a unique benefit of booking direct with Frasers Hospitality.
Calculating Your Savings
Key Takeaways
- Frasers Hospitality offers a best rate guarantee for direct bookings.
- You must submit your claim within 24 hours of booking confirmation.
- The guarantee applies only to identical room types.
- If a rate match is applied, you get 50% off your first night.
- Only bookings made on the official website are eligible.
- The policy covers all Frasers Hospitality brands and properties.
- Keep a screenshot of the competing rate for your claim.
Frequently Asked Questions
Do I need to book the competing rate to claim the guarantee?
No, you do not need to book the competing rate. You only need to provide the details of the lower rate you found. Do not book the competing rate before submitting your claim to Frasers Hospitality.
How long do I have to submit my claim?
You have 24 hours from your booking confirmation to submit your claim. Make sure to act quickly to ensure your claim is processed in time.
Does the guarantee apply to all room types?
The guarantee applies to identical room types. If you find a lower rate for a different room category, the guarantee does not apply. Ensure you are comparing the same room type and dates.
Can I use the guarantee if I booked through a travel agent?
No, the guarantee only applies to bookings made directly on the official website. Reservations made through third-party platforms or travel agents are not eligible.
How is the first night discount calculated?
Which properties are covered by the guarantee?
The guarantee covers all properties in the Frasers Hospitality portfolio. This includes brands like Fraser Suites, Capri by Fraser, and Modena by Fraser. You can check the specific property pages for more details.
Do I earn loyalty points when I book direct?
What if my claim is denied?
If your claim is denied, it is usually because the rates were not for identical room types or the claim was submitted late. You can contact customer service to discuss your case. Provide any additional information that may help resolve the issue.
Conclusion
Frasers Hospitality provides a clear and beneficial best rate guarantee for direct bookings. By booking on their official website, you can ensure you get the lowest available rate and enjoy a 50% discount on your first night if a match is applied. This policy, combined with loyalty benefits and flexible options, makes direct booking the smart choice. To start your next stay, visit the Frasers Hospitality website and book with confidence.